FAQ

 *COVID-19 Update*

Brandy Loves Beauty make sure your package ship in a timely manner, when the packages get picked up or dropped off to carrier it is out of our control. Due to COVID-19 and USPS budget cuts, it can take 7- 10 business days to see movement. Some cases it can take up to 30 days to receive the package. If you did not receive your package after 30 days a replacement package will be shipped and if UH OH or limited edition sold out, you will be issued a refund. If you don’t want to wait 30 days for package , you will need to pay shipping.

The product I ordered looks different from the photo! We do our best to get accurate photo of the product. There are many reasons why the product look different. The photos are taken in natural light or ring light, it can show up different on computer and mobile device.

Handmade products are sold by volume and not by weight! 

Orders can not be canceled and changed! If Brandy Loves Beauty orders are not high volume and your order is not fulfilled or have tracking we're willing to combine orders. If Brandy Loves Beauty notice you placed orders going to the same mailing address, you will be contacted to get your permission to combine orders. 

Flat Shipping Rates:

USPS Priority Mail 11.29

USPS First Class Package 5.99

 

Flat Shipping Rates to Canada:

USPS First Class International 15.00

UPS Ground U.S. Rates:

There is no flat rate for UPS! The Shipping rates is based on weight and destination!

UPS Ground Canada Rates: 

YOU MUST SELECT UPS GROUND FOR NAIL POLISH PURCHASE! YOU ARE RESPONSIBLE FOR ADDITIONAL FEES AND DUTIES.

There is no flat rate for UPS! The Shipping rates is based on weight and destination! 

The rates are subject to change!

When do I get my order?

*Subject to change* August 12 to Aug 30th 2020 current business days are 5 to 7 business days to process and ship orders! I'm going back to school August 31st to December 17th 2020, the business days are determined by mid-terms, finals, and assignments to process and ship orders!

Hand made items can take 5 to 7 business days to be made, 3 to 5 business days to ship.

Do you ship internationally?

We ship to U.S. and Canada! Canadian customers are responsible for additional custom and handling fees. Brandy Loves Beauty is unable to mark as gift due to fraud.

Refunds and Returns:

All Sales are final! Returns are not accepted due to the type of products we sell. If your product is damaged, we'll ship out another product. If product is not available, we'll issue a refund and that can take up to 7 business days.  If you have questions or concerns about refunds and returns email

brandylbcustomerservice@gmail.com

My package showed that it's delivered and I can't find it:

If your packaged showed as delivered or lost please contact your local USPS.

If you would like your order to be shipped out due to lost package, you will need to pay for shipping!

Do you test on bunnies?

Brandy loves bunnies and don’t test on them. The store ONLY sell cruelty free and vegan products. If a product no longer cruelty free, we will sell our stock and not put it in store. If you see anything in store that lost cruelty free status please contact us!


Do you offer pro discounts?

Brandy is a licensed pro and she loves discounts! Unfortunately, we don’t offer pro discounts at this time and will in the future.


I have missing products in my order or my order is incorrect

Sorry about that! We will be happy to assist you! Email us

brandylbcustomerservice@gmail.com

please provide order number and photo of your order.


My product melted,help!

Some of the body butters, hair products, body scrub and lip scrubs are organic and have very little or no preservatives. What you can do is put product in the refrigerator up to 6 hours and the product will be back to its form.  Store your product in a cool place!

 

 Additional non-returnable items:

Gift cards and products on sale